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Alexa Not Responding But Lighting Up

5 Methods To Fix Alexa Not Responding But Lighting Up Issue

Alexa is a virtual smart voice assistant device that comes from the Amazon brand. Alexa is fully operated by voice commands.

I remember that day, on 26 July 2022, suddenly, my alexa not responding but lighting up at the time, I did not understand what to do to fix it because, at the time, I didn’t have any idea about Alexa.

After fixing this issue again, my Alexa randomly started beeping at particular night 2 PM. Again, I think that why does alexa randomly beep at that particular time.

These are the common issues that you can easily fix. Through this article, I will share with you 5 of the best methods on how to fix alexa not responding but lighting up problems.

Let’s explore.

How To Fix Alexa Not Responding But Lighting Up Problem

  1. Turn Off The DND (Do Not Disturb) Mode
  2. Factory Reset Your Alexa Device
  3. Fix Your Weak Internet Connection Issue
  4. Speak Clear Voice Commands
  5. Unmute The Alexa Microphone

Turn Off The DND (Do Not Disturb) Mode 

Basically, the Alexa device comes with two different modes: whisper mode and Do Not Disturb Mode. If these two modes are enabled in your device, then Alexa behaves like this.

Sometimes, you turn on The DND mode (Do Not Disturb Mode) so that you will face this issue. To turn off the DND mode, simply follow the below steps.

  1. First of all, download the Amazon Alexa app from the Google Play Store. If you are an IOS user, then you can download it from the Apple Store.
  2. Now open the Amazon Alexa app and sign in.
  3. Now, connect your Alexa device.
  4. Now click on the three dots in the top right corner section.
  5. Now you will get an option “Setting” Simply click here.
  6. Now you will see the option DO NOT DISTURB option.
  7. Simply click it and turn off the option.

Factory Reset Your Alexa Device 

Alexa Not Responding But Lighting Up

If the problem still occurs with you, then I would recommend you restart your Alexa device. Sometimes, Alexa faces glitch errors so that alexa not responding but lighting up, and you think that it is a serious problem.

But keep in mind that if you factory reset your device, all the saved data will be deleted, and the Alexa works as a new device.

To Factory reset the Alexa, simply follow these steps.

  1. Open the Alexa app and add your device to it.
  2. Now, simply click on the three dots in the top right corner.
  3. Now, you will see the factory reset option. Simply click it.
  4. After clicking it, the app again asks you permission to factory reset your device. Simply click ok and wait for some time.

The interesting part is that if you are using a 4th generation Alexa device, then you can easily factory reset your Alexa by pressing the reset button. You don’t required to follow the above 4 steps.

Fix Your Weak Internet Connection Issue 

A weak internet issue is one of the most reasonable reasons for Alexa not responding but lighting up the issues. Most users are trying to repair their Alexa, but the actual problem is in their Wi-Fi.

As you already know, an Alexa device needs a proper internet connection so that it will work perfectly. Sometimes, you forget to recharge your Wi-Fi, so your internet is deactivated, and this issue happens to you.

On the other hand, if the Alexa is placed too far from the Wi-Fi, then the internet signals do not come properly.

To fix this issue, simply recharge your Wi-Fi, or if you have already recharged, then set your Wi-Fi setting to 2.4 GHz settings so that the device gets a proper internet connection.

Also, try to place the Alexa device near the Wi-Fi as soon as possible.

Speak Clear Voice Commands 

It is also a common problem that most new Alexa users are faced. If I talk about myself, I also face this same issue. But after getting the proper Alexa voice commands, I don’t face command issues.

Now, most users are thinking that if the device is not able to under the commands, then why did its light start blinking?

Well, as I already mentioned in the above section, Alexa is a device which is works by voice commands. When you speak something in front of the device, it will identify the voice so that it will start to blink the light.

To fix this issue, simply give your commands loudly and clearly as soon as possible and speak the correct commands so that Alexa will understand exactly what you want to say.

Unmute The Alexa Microphone 

If the Alexa mic is muted, then it does not matter to the Alexa what commands you will give her because the device does not hear your commands. Because of this, reason Alexa not responding but lighting up.

To fix this issue, simply unmute the Alexa device by pressing the unmute button.

Some Common Alexa Problems & Their Meaning?

Alexa Not Responding But Lighting Up

Purple Light- Some users are facing their Alexa not responding but lighting up purple. What does it mean? When your Alexa device starts blinking the purple light, it will indicate that your Wi-Fi set has any issues or any errors.

Yellow Light- If your Alexa not responding but Lighting up yellow, then it will indicate that your device has an issue with your notifications.

Red Light- If your Alexa device is showing you a Red light, then it will indicate to you that your device’s microphone is muted. That’s why it is showing you a red light.

Green Light- If your Alexa device starts showing the green light, then it will indicate to you that your Alexa device is now in an active call.


Why is Alexa not responding and not lighting up?

Answer- Basically, if your Alexa is not responding and not lighting up, then it depends on three main reasons they are if your device does not have sufficient charge if your device does not identify your voice commands, and if you have a weak internet connection.

Why is Your Alexa not responding to commands?

Answer- If your Alexa does not respond to your commands, then you must check whether the microphone was muted or not. In most cases, your microphone is muted, so it is not able to respond to your voice commands.

Why is my Alexa not connecting to the Alexa app?

Answer- Most of the users are facing this issue. If your Alexa does not connect with the app, then you must check whether any application update is available or not. Always use the latest version of the application and consider you have a proper internet connection.


Alexa was launched in 2014 on November 14. After that, it will become more popular than any other smart device. It is also very essential for you to take care of your Alexa from time to time.

Through this article, I will discuss with you what to do if Alexa not responding but lighting up. Here, I share with you the seven best strategies to fix this issue. You can also comment on your query if your problem is not solved. We will write a dedicated article for you.

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